プライバシーポリシー

1. Who we are

RedCity Rides is a travel services company based in Marrakech, Morocco, offering private transfers, day trips, excursions and multi-day packages. We are the data controller for any personal information you provide through this website (redcityrides.com). Contact us at contact@redcityrides.com.

2. What data we collect

• Contact details — name, email, phone number when you place a booking or contact us.
• Booking information — travel dates, pickup/drop-off addresses, passenger count, special requests.
• Payment data — processed securely by Stripe; we never store card numbers.
• Usage data — pages visited, browser type, IP address (via Google Analytics, if consent given).
• Cookies — session cookies for functionality; analytics cookies only if you accept.

3. How we use your data

• To confirm and fulfil your booking.
• To send booking confirmations and updates by email or WhatsApp.
• To process payment via Stripe.
• To improve our website and services (analytics).
• To send promotional offers — only if you have consented or are an existing customer (you can opt out at any time).

4. Legal basis

We process your data on the basis of contract performance (to deliver the service you booked), legitimate interest (fraud prevention, service improvement), and consent (marketing emails, analytics cookies). You may withdraw consent at any time.

5. Data sharing

We do not sell your personal data. We share it only with:

• Stripe — secure payment processing.
• Google — analytics and maps (with your consent).
• Our local drivers and guides — only the information necessary to complete your booking.

6. Data retention

Booking records are kept for 5 years for legal and accounting purposes. Analytics data is kept for 14 months (Google Analytics default). You can request deletion at any time.

7. Your rights (GDPR)

If you are in the EU/EEA you have the right to: access your data, correct inaccuracies, request deletion, restrict processing, and data portability. To exercise these rights, email us at contact@redcityrides.com.

8. Cookies

We use essential cookies (required for the site to work) and optional analytics/marketing cookies. You can manage your preferences via the cookie banner shown on your first visit.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the last change. Continued use of our website after an update constitutes acceptance.

10. Contact

Questions? Write to us at contact@redcityrides.com or via WhatsApp.